Design Of Expert System of The Republic Indonesia"s Law Number 8 Year 1999 Concerning Consumer Protection Using Mobile Application

Budhi, Robby Kurniawan and Hidayat, Dwi Taufik and Darmawan, Sendra (2015) Design Of Expert System of The Republic Indonesia"s Law Number 8 Year 1999 Concerning Consumer Protection Using Mobile Application. In: International Conference on Vocational Education and Electrical Engineering (ICVEE) 2015, 18 November 2015, PPG Building UNESA.

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Abstract

In the globalization and free trade era nowadays, can trigger the emergence of various products and services that marketable to consumers. The consumers usually easy receptive when there is something detrimental happened even it caused by the sellers themself. Afterwards, this will make the increase of fraudulence things which make consumers loss. The government as policymaker, realize that needs a law and rules in every sectors which is relate to the transfer of products and services from sellers to consumers. Although Law Number 8 Year 1999 already established as the reinforcing law in field of consumer protection, however the awareness level of citizen’s rights as consumers still low. Law consultant who is an expert in interpreting laws and rules, is the right person to be ‘bridge’ between consumer protection’s law and citizens as consumers. Knowledges and skills that belong to law consultant could be adopted inside a system, which is expert system. The method used to identify the violations of law article which is conducted by sellers, is certainty factor that be used by give questions for each criterias along with give the score for each questions which is obtained from the expert. All of the scores would be solved using the certainty factor formula. With the design of expert system of consumer protection’s law based on mobile application, it will make consumer understand their rights as a consumer. The result of this research is a mobile application that can help consumer having more comprehension about their own rights. And also, it made consumers having more selfconfidence to make a protest against the sellers if something detrimental happens and it is because the consumers already knew the legal basis.

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