Items where Author is "Narsi, Lusia"

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Narsi, Lusia (2004) Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan Terhadap Pelayanan yang Diberikan Bagian Pengaduan pada PT. PLN Area Pelayanan Surabaya Barat. Skripsi thesis, Universitas Widya Kartika.

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